How can we help?
Most questions are answered in seconds below. Still stuck? Send a message and we'll reply by email — usually fast.
Quick answers to the common ones.
Billing & your licence
Manage your plan, update your card, download invoices or cancel — all self-serve in your customer portal. Cancelling keeps you on Free.
Open billing portal →Getting started
Add FibScanner to Chrome, pick your markets and timeframes, and paste your licence key in Options → Activate to unlock your plan.
How it works →Alerts & Telegram
Browser alerts work out of the box. For Telegram (Pro), create a free bot, paste the token in Options, and pick your chat. Index/commodity feeds are delayed — higher timeframes only.
Read the FAQ →Send us a message.
Include your licence key or account email if it's about billing — it helps us answer faster.
Message sent.
Your reference is FIB-0000. We've emailed a copy to you and we'll reply to your inbox — keep the reference in the subject if you follow up.
